We also have a vbp for making video calls outside the network. Our reseller also not knowing the update key and aslo he didnt remember the actvation code of polycom. Polycom hdx 8000 1 year warranty free 2nd day shipping. How to update polycom device firmware intermedia knowledge base.
A software upgrade is available for the polycom touch control that is compatible with the realpresence gr oup system software version you are installing. We have bought hdx 7000 vc two years back and i am trying to update the software. Updating device firmware should only be applied to anyphone byop and not our enhanced byop. The zoom api connector software may be disabled or uninstalled after the systems are configured, however it must be. The zoom api connector application only needs to be installed one time, regardless of how many polycom systems you need to configure. This document provides the latest information about the following polycom. The uc board stylus and sensor and the touch screens are not supported. Download polycom hdx 8000 video conference firmware 3. Requires installation by certified service partner. On our support site, for polycom product and solution support, you will have access to faqs, entitlement and licensing information, documents and software downloads, submit and track service requests, search our knowledge base, and interface with others in the polycom support community. Software key for polycom hdx 7000 update poly community.
Our replacement codecs come only with the hdx 8000 unit itself no cables included so you can plug and play with the camera and audio equipment that you already have. The zoom api connector is now associated with the network that includes the polycom room system. I wanted to understand in detail as an end user of tms, what are the functionalities in hdx that i can expect to manage using tms. We are the global communications company that powers authentic human connection and collaboration. Hdx 8000 series, video conferencing equipment, large conference rooms, hdx, polycom, video conferencing systems small format. Installing software and options for the polycom realpresence group series and accessories by upgrading your polycom software or by purchasing additional system options, your organization continues to benefit from the latest video conferencing technology. While doing the upgrdation it is asking for software updatesoftware key and we dont which key we have to provide for software update. How to upgrade a single polycom hdxs software youtube. For more information about installing software updates, refer to installing software and options for polycom hdx systems and accessories at support. Polycom hdx 6000 series, polycom hdx 7000 series, and polycom hdx 8000. The polycom hdx 8000 is a high definition video conference system designed take your meetings to the next level. The hdx 8000 1080 is for organizations and enterprises that understand the value of high quality video and audio communications, the polycom hdx 8000 series offers a video solution that will exceed expectations every day. All polycom hdx 4000 systems and polycom 7000 and 8000 systems with.
Polycom hdx 8000720 video conferencing kit series specs. Installing software and options for polycom hdx systems and accessories polycom, inc. So i just got a used hdx 8000 to play around a bit with videoconferencing hardware in my lab. The hdx 8000 series has a one year hardware warranty and the standard polycom 90 day software warranty. If you have entitlement to a software upgrade, you can install version. Hdx 8000 hd codec, eagleeye camera, hdx mic array, eng rmt. May 2014 372523984069a release notes polycom hdx systems, version 3. After a software update was performed and the hdx system was powered off, the hdx system might have turned on automatically in 5 to 6 days if a ping was continuously sent to the system. This software works on hdx 4000, 4500, 7000, 8000 and 9000 series codecs. Lost user name and password to access system, dont ask.
Because the other polycom hdx 8000 version b works well. Open offices are often loud, chaotic, and full of distractions that keep your team from getting work done. Polycom hdx 8000 version a polycom hdx 7000 version a polycom hdx 4000 go to system admin settings general settings location, and do one of the following. Jan 21, 2014 you can see the problem when polycom hdx 8000 reboots on receiving the content from macosx. Hi, i have a polycom hdx 8000 and am trying to update the firmware and im not getting it. After a software update was performed and the hdx system was powered off, the hdx system might. For organisations migrating to high definition hd video and audio communication, the polycom hdx 8000 series provides a flexible and robust solution ideally suited for applications such as distance education, remote medical diagnosis, on demand project collaboration, and more. I think low software version is most biggest cause. Polycom hdx 8000 720p video conferencing system 720023150001. If you have any tips or any specific site, thank you. Installing software and options for the polycom realpresence. Hello, we have an hdx 8000 and i need to upgrade the software.
Valid for polycom hdx 9006, polycom hdx 8000 hd hw rev b and c, polycom hdx 7000 hd hw rev c and hdx 4500 polycom hdx 6000 1080p hd software license. Polycom hdx 8000 series videocentric gold uk partner. We have bought hdx 7000 vc im 2011 and i am trying to update the software. Procedures for installing polycom hdx system software are different depending on whether the system is covered by warranty or a service plan. To learn more about the polycom hdx 8000 1080, visit the link below. Set time server to manual with ntp server address specified. This is actually the 4th polycom unit ive got all previous three failed in various ways distorted video, no networkserial output. Polycom is pleased to announce wave 6 release of its polycom unified communications for microsoft environments. Polycom hdx 70008000 upgrade kit video conferencing upgrade kit sign in to comment.
Polycom hdx 8000720 video conferencing kit series sign in to comment. Overview this document describes how to update your polycom realpresence group. Skype for business has been good for us but my preferred option is vidyo. Installing software and options for polycom hdx systems and. While doing the upgrdation it is asking for software update key and we dont which key we have to provide for software update. Hardware upgrade for hdx 7000 rev a or rev b and the hdx 8000 rev a. This is due to possibly updating to an unsupported firmware. We need to integrate the hdx and rmx to the clients lync server.
If you have an existing polycom realpresence either group series, debut, hdx, or trio room system in place, you can integrate the system with zoom. So i recently did the software upgrade of the hdx to 3. Polycom announces the latest release of polycom hdx system software. Experience boardroom quality audio and advanced camera capabilities no matter your room size. Polycom hdx 8000720 video conferencing kit series specs cnet. Client wants to dial to the hdx 8000 and rmx thru the lync server. We delete comments that violate our policy, which we encourage you. The polycom eagleeye view is availa ble with the polycom hdx 6000 system as the system camera and the main microphone. Save yourself the hassle, buy a replacement polycom hdx 8000 codec and get back to making hd video conference calls within days of discovering an issue.
Internal multipoint software optional upgrade easily done with a software key. Dec 15, 2014 hi, i have added 4 of my polycom hdx 8000 series to a tms. Hi, i have added 4 of my polycom hdx 8000 series to a tms. Hdx managed by resource managercma or an hdx with peripherals such as. In addition, the polycom eagleeye view can be used as an au xiliary camera on the polycom hdx 9000 and polycom hdx 8000 series systems. Polys new lineup of video solutions deliver radical simplicity to all your meeting rooms. The polycom video conferencing hdx 8000 1080 is the answer. Hdx 8000 series back panel 2port 10100 ethernet switch usb 2. The hdx 80001080 is for organizations and enterprises that understand the value of high quality video and audio communications, the polycom hdx 8000 series offers a video solution that will exceed expectations every day. If neither of these conditions is met, the polycom touch control and realpresence group system may become unpaired after upgrading, without. Hdx 1080p encodedecode software option license software option for hdx 7000 revc, hdx 8000 revb and hdx 9000 revb systems to enable 1080 encodedecode, 1080p codec nonstandard discounts apply 2.
The polycom hdx series connects people visually, whether for price range. Polycom hdx 8000 that i have tested is hardware ver. Hi, i have a polycom hdx8000 and am trying to update the firmware and im not getting it. Up to two eagleeye cameras and three hdx microphone arrays are supported by the system.
Expand this system to design your ideal video conferencing solution. Thats where we come in, with solutions that avert open office perils. Polycom has a webpage and publicly accessible server for upgrading or downgrading the software of polycom ip phones with stock polycom software and configuration files. For more information about using the features described in this document, refer to the product documentation available at. When you upgrade your polycom hdx system to version 2. The correct format for the usb software update key file is. After a software update was performed and the hdx system was powered off, the hdx. Poly studio x family delivers radical simplicity to your meeting rooms.
You can see the problem when polycom hdx 8000 reboots on receiving the content from macosx. Polycom hdx 8000 series installation manual pdf download. The hdx 8000 is easy to setup, simple to operate, and packs in a rich set of features to enhance collaboration, all the while delivering incredible hd video resolution and audio clarity. View and download polycom hdx 8000 reference manual online. I went to the licensing page and it shows all the versions but they all say available but not entitled my unit was installed 1172012. Repairing a polycom hdx 8000 can be costly and troubleshooting hdx 8000 errors can take time.
It is under warranty for upgrade until november this year. View and download polycom hdx 8000 series installation manual online. Now you can collaborate easily with dedicated inroom devices that work with the leading video platforms of today. This document provides the latest information about the polycom hdx systems and version 2. You need a mouse with an hdx 4500 system because the active touch application appears on monitor 1. We delete comments that violate our policy, which we. Below are links to the latest polycom software upgrades. Polycom hdx 8000 hd system with hardware version b. Get fast service and low prices on poly polycom 487000380106 premium hdx 8000 series 1year related products and over 500,000 other products at provantage. Polycom hdx 8000 price from polycom price list 2020. In wave 6, the polycom unified communications for microsoft environments release includes microsoft qualification for both the polycom rmx systems and polycom hdx systems. We are trying to configure 3way call with our polycom hdx 8000. Polycom hdx 6000, polycom hdx 7000, polycom hdx 8000 and polycom hdx 9000 series systems, ex cept for the polycom hdx 9002 and polycom hdx 9004 systems.
Installing software and options for polycom hdx systems. Hdx managed by resource managercma or an hdx with peripherals such as eagle eye director or polycom touch control. When beginning the process give it asks me for a key, so i go with this key it says the key is invalid. Polycom hdx 8000 hd systems with hardware version b require software. Polycom hdx 8000 720p video conferencing system 7200. Compatible with hdx 7000 rev c and d, 8000 rev b, 9000720 and 90001080 running hdx software revision 3.
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